Sur La Table in Houston, TX Open now

Reviews about Sur La Table

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  February 02, 2020, by CM L
  Sales associates more busy chatting amongst themselves than assisting customers. Power cord to an appliance on display went missing and they did not even attempt to search for it in order to demonstrate how the appliance will work or appear when powered on. In the end, I was told to just look at the powerless electronic appliance and the box that it comes in. When I asked how does that model of the appliance compare to another model produced by the same brand but carried at a different store, the answer they gave me was: "That one is just $99, so that says it all." The powerless one we were looking at was $149, $49 more, but the $99 has been a best seller for years. I am not sure what kind of extra bells and whistles they wanted me to assume I can get from the extra $49. Sure, the cookware and tool they carry are great, they practically sell themselves. It makes me wonder what purpose does those sales associates serve then? Perhaps just to ring up the merchandise, that is after you have on your own figured out the answers to your questions and managed to track down the different pieces of the appliance in their store for them. I figured their pretentious statement and behavior was not helpful at all, so I left and drove to the store in River Oaks Shopping Center, whose sales associates turned out way more courteous and helpful (went to the storage room to search for a power cord from another box, demonstrated the appliance, and answered my questions honestly).
• ★ ★ ★ ★ ★

  July 10, 2019, by Kathryn Hatfield
  My favourite kitchen store, hands down. They have such a wide range of products, including things I haven't seen anywhere else, and things for every price range. Their own brand is excellent in quality and very reasonably priced. I LOVE their sale section and have found plenty of bargains there over the years. And every staff member I have interacted with has been friendly and helpful - even once when I broke something (worth around $8) - I offered to pay but they wouldn't hear of it and cheerfully cleaned up. I always go in when I'm in City Centre. I love it :)