O'Reilly Auto Parts in Houston, TX Open now

Reviews about O'Reilly Auto Parts

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  January 05, 2019, by Kate Dopkin
  Employee was very rude, unhelpful, and condescending. I bought 2 quarts of oil and put it in my car in the parking lot. I don't know much about cars so I asked for help checking out the oil level. He sighed and said "don't you have a boyfriend who can help you with this?" (which honestly seems kind of sexist). The store was not busy and there were no other customers there who looked like they needed help. He agreed to help me but acted like I was dumb and inconveniencing him. He checked the oil level and told me it was still low and could probably use "a couple more quarts." So I bought 3 more from him and put it in my car. He didn't offer any more help and I felt humiliated so I left. Immediately my car started to smoke up and then stalled. Now a mechanic says that my engine could be ruined because I followed this employee's advice and overfilled the oil. Now my car could be destroyed. Terrible customer service!