Microsoft Store in Houston, TX Closed now

Reviews about Microsoft Store

• ★ ★ ★ ★ ★

  August 02, 2020, by Chandler Simpson
  There was a minor error in my purchase at Microsoft. I brought my laptop back to Microsoft to fix the error, and Chris, the manager, was amazing in resolving the problem. It was difficult to fix the error but Chris bent over backwards to resolve everything and then some when taking care of the issue. The customer service here blows any other tech store, specifically Apple, out of the water. Chris and the rest of the employees that helped definitely deserve a raise for their customer service. Thank you Chris for making it worth my while. I will definitely be returning to Microsoft to buy any technology in the future.
• ★ ☆ ☆ ☆ ☆

  November 28, 2019, by Amy Schaefer
  If I could give zero stars, I would. The phone number doesn't go to the actual store. If you create a ticket online, it goes to India and then the store can't access or do anything with the ticket created by the India team because they are "separate companies". When you call the India office again to cancel the ticket so the actual store can help you, only the person who opened the ticket can cancel the ticket. So if that person is on vacation, you actually have to wait for them to came back to the office to do anything on the ticket. Now on to the actual Surface. The first one I had had "phantom touches" which means it does whatever it wants. It clicks things on it's own. My screen jumped around and things were randomly pasted where they shouldn't be. The battery life is nothing like advertised. On airplane mode, with everything closed except Microsoft word, the max battery I every got was 6 hrs. When using it like a normal person, the battery is between 2-4 hours. I just replaced my surface under the accidental replacement coverage and the USB port doesn't work. In addition, random things activate on their own, like the volume control. The volume control was on for a full 24 hours with no way to exit or turn it off. In addition, the people in the store didn't know what was going on. One person said a replacement was on a shipment truck and when I went back to see if it had arrived, a second person said there was no way to know what was on the shipment trip. One person said it would take 2-3 days, including weekends to get the order and another said 4-5 business days (excluding weekends) to receive a new computer. Extremely frustrated. For how expensive the surface is, I'm very disappointed.
• ★ ★ ★ ★ ★

  March 13, 2019, by Brandy Milam
  Excellent service from cloud specialist, Mark. Worked diligently to get my issue resolved. Everyone I encountered was very knowledgeable, friendly, and helpful.