Martin's Hardware & Lumber Co. in Houston, TX Closed now

Reviews about Martin's Hardware & Lumber Co.

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  July 03, 2020, by Claudia Correa
  HORRIBLE HORRIBLE HORRIBLE SERVICE!!! NO ONE SEEMS TO KNOW WHAT THEY ARE DOING. I ordered material, I go to pay, they tell me that they don't have some of the items that I ordered. They tell me, we will call you in the morning, never called me. At around 3 PM I call the store they tell me the material has arrived, but I have to go to ANOTHER store. So I go to the other store to pick up the material, I get there, no material! They do not have the material I have already paid for. Now what? HORRIBLE EXPERIENCE!
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  March 06, 2020, by C J
  This place is a hole in the wall. The guy who run the business on the SHWY 249 is a teen on his mid 20's and he have no idea about customer service. After purchasing more than $2,000 in lumber and other products I need to return the unused pieces. They try to charge me 15% restocking fee. restocking fee is listed in the invoice. They have a glitch on their invoice system. Without knowing that fee up front or either on the receipt , I'm not obligated to pay that fee. The "Manager,Cashier" told me in a really bad attitude if I want the refund I have to go to the Jensen location , Really? He end up calling the police on me for "Trespassing" police came and after he review the invoice where does not show any restocking fee percentage , he order to refund the entire transaction money withou charging me any Restocking fee. I will never shop in this junk place. Better save some time and headache and go to a big store name like Lowe's or Home Depot , where they have trained and educated people, not kids just got out from high school running a business.