Marshalls in Houston, TX Closed now

Reviews about Marshalls

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  November 07, 2019, by Caroline Yow Parker
  Rude accusatory cashier. I bought 2 dresses at Marshalls for my brothers rehearsal dinner. I took them home to try on and get my husbands opinion of which looked the best. I brought the receipt (well within the return window) and the dress that I decided not to wear and keep to return. I was greeted by an accusatory cashier. The first thing she said was "What is the nature of your return?". Since when do they ask that? I had the receipt and the dress was brand new with the original tags. I was friendly and talked about how my brother just got married so I bought a couple of dresses to take home to decided what to wear and I kept and wore a different dress so I was returning this one. She looked at the dress inside and out. It had all the tags on it. I tried it on at home because they let solo individuals use the " family/handicapped dressing room" and I'm not going to wait over 15 minutes anymore for the only dressing room that can fit my stroller. The cashier said "this dress has been worn and I can't but it back up on the rack in this condition". What?!! You can't put up a brand new never been worn dress with all of the original tags??!!! I said "no Mam, it's never been worn. If I would have worn it I would have taken off all of the tags, and cut off hanger straps." She proceeded to call her manager on the phone and say "this lady is returning a dress that has been worn." The manager going off of what the cashier was telling her, told her not to let me return it. I took the dress from her so that she couldn't do anything to compromise the condition of the dress and I told her I would like to speak to her manager in person. She called the manager to come to the counter. The manager came to inspect the brand new dress herself, deemed it in brand new condition and told the cashier "she can return this dress". The cashier returned the dress and then tried to act friendly and said "sorry for the confusion". There was no confusion. She knew the dress was brand new, she just didn't want to issue me a return. I was going to shop in the store after my return but I was so mad on the inside that I had to leave. This is my neighborhood Marshalls and I will never shop there again. I drive to the Galleria Marshalls from now on.