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Reviews about Lowe's Home Improvement

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  August 16, 2020, by C Moore
  Oh so Loews is so pro-veteran?? Ok did kirkwood location get that memo? I arrived today at the kirkwood location at 8:30p called the store to verify they had what I needed before I went in and the phone line said the store was closed even though their hours showed them closing at 9 p.m. (this should have been the first red flag of potential dysfunction.) Picked out what I needed for a great price. Got to the cashier, he did not even greet he just continued to talk with his coworker but begin to scan my items. I asked for the military discount and was ready to show my ID when I was told I couldn't use the discount unless I had an active Lowe's account. Okay so no problem, I begin to create one system asks me for my military information and once I enter it it says that I cannot use the discount until I provide complete further verification and speak with the customer service desk. Okay okay again no problem go over to the customer service desk show my veteran ID she says the systems not working and it's over their heads to give me the discount calls the manager Fernando he says it's over his head as well for a 10% veteran discount because systems down. She apologized for the inconvenience and said the system had been down all day. She was the only respectable person that I dealt with during this matter but either way still could not get me the 10% military discount because their systems were down even though I had my military ID, but again, Loews is pro-veteran right?