HomeSmart in Houston, TX Closed now

Reviews about HomeSmart

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  August 30, 2020, by eyehatehouston houston
  1st Sandra Rodriguez girl please sit down and shut up. Home Smart is not your personal repair shop. So what you had to follow up with them. Did it kill you to do so?!?! You are not the only customer they have. God forbid that you ever forget to do something, but we all know that will never happen because you are perfect right?? 2nd Suzie Fallon I would have given you your money back and damn near anything else to get you to leave. What makes you think you can walk into a business and act the way you did? How would you feel if someone came to your job screaming at you because they didn’t like how you cook the fries? Girl act like you have some type of sense next time you walk into any type of business, I bet if you would have, not only would have gotten you issue solved you probably would have gotten a week or so free for your troubles. I would band you from EVER coming back to my store. Home Smart is a great store I have never had an issue with them. If you pay your bill ON TIME like you agreed to do when you was in the store you would not have a problem. The ladies that wrote a review clearly don’t know how to conduct themselves and don’t pay their bills on time (because it was said "they hound you when a payment is due") again this is a great store and I would sent my family and friends to do business there. Jonathan and Reginald are awesome and will do all they can to help you.
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  June 24, 2020, by Sandra Rodriguez
  I am very dissatisfied with Homesmart! Customer service is terrible. I had a washing machine mess up and I contacted them to pick it up for repair. They picked it up and sent it out for repair. They never called me to update me on the status of the repair or to let me know that the machine was ready, I took it upon myself to follow up with them. They told me it was ready and asked when it could be delivered. I take full responsibility in not contacting them back, but you would think that their customer service department would follow up with their customer in regards to the product being dropped off or to follow up with the client, THEY NEVER DID!! A whole month went by and they never contacted me to make arrangements and I never contacted them until I noticed the payment cleared on my account, so that is when I remembered to contact them. They are quick to contact you when payment is due or to pick your items up when payment is not made, but when it comes to customer service on repairs they do not worry about the customer. Jonathan and Reggie are the worst to deal with at the store. Once they brought my washing machine back the bottom portion of the washing machine which is the stand was not installed because they said the screws were lost during repairs, and that they would come back and install it. That was over a month ago and I still have not had it resolved. Jonathan said he would follow up with it and contact me and he never did till this day. My husband had to get screws and install it himself. Like I said, they are quick to call and hound you when payment is due but terrible when it comes to customer service and resolving the customers problems with their products. I will never purchase from them again nor would I recommend them to anyone. Just terrible!